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Privacy Policy

Introduction
Welcome to Barrow House. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with Irish data protection law. This policy outlines the types of personal information we collect, how it is used, and the measures we take to protect your data.


Who We Are
Barrow House is a luxurious waterfront Georgian country manor house operating as a guest house and private rental property. Located at Barrow West, Ardfert, Tralee, County Kerry, Ireland, V92 Y270, our property offers elegant beachfront accommodation in a breathtaking location. We provide a range of amenities, including comfortable ensuite bedrooms, complimentary outdoor leisure activities such as bicycles, kayaks, and paddleboards, and serene open water swimming in the calm waters in front of the house.
 

For any privacy-related inquiries, you can contact us via:

Personal Data We Collect and Why We Collect It
We collect the following types of personal information:

  • Names and Contact Details: To facilitate communication and manage bookings.

  • Addresses: For correspondence and invoicing purposes.

  • Payment Details (including card or bank information for transfers and direct debits): To process payments for bookings and services. 

  • Purchase or Account History: To manage customer accounts and provide appropriate services.

  • Information Relating to Compliments or Complaints: For resolving disputes and improving our services.

  • CCTV Footage or Recorded Images: For property security and crime prevention.


How We Use Your Data
Your information is used to:

  • Register guests and manage bookings using our shared space.

  • Provide services and goods, including bookings and related services.

  • Ensure property security and deter crime (via CCTV).

  • Handle compliments, complaints, and feedback.

  • Comply with legal obligations under Irish law.


Lawful Bases for Processing
We process your personal data based on:

  • Consent: You have provided permission for us to process your personal data for specific purposes, such as registration and communication.

  • Contract: Processing is necessary to enter into or fulfil the terms of a booking or service agreement with you.

  • Legitimate Interests: We process CCTV footage and related data to ensure property security, prevent crime, and provide a safe environment for our guests.

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Data Security
We are committed to ensuring that your personal data is secure. To achieve this, we implement the following measures:

  • Encryption: All sensitive data is encrypted both in transit and at rest to prevent unauthorised access.

  • Multi-Factor Authentication (MFA): Access to our systems is protected by MFA to ensure only authorised personnel can access personal data.

  • Strict Access Controls: Access to personal data is limited to authorised personnel only and is granted on a need-to-know basis.

  • Regular Security Audits: We regularly assess our systems and processes to maintain the highest security standards.

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Sources of Personal Data
We collect personal data directly from guests during the booking process. CCTV footage or other recorded images may also be collected for security purposes.

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Sub-Processors and Third Parties
We utilise the following systems to manage personal data:


Free to Book: Manages customer registrations and bookings.

Web World Hosting: Provides email hosting services.

Wix: Handles contact form submissions on our website.


If you have any concerns about our use of these sub-processors or the handling of your personal data, please feel free to contact us.

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We do not share personal data with any other third parties unless required by law.

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Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, or reporting requirements. CCTV footage is retained for a limited period, after which it is securely deleted unless required for security investigations.


International Data Transfers
Please note that Wix (website form submissions) store data outside of Ireland (United States). We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data during international transfers.

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Your Rights
Under Irish data protection law and GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete personal data.

  • Request the deletion of your personal data where it is no longer needed.

  • Restrict or object to the processing of your personal data in certain circumstances.
     

To exercise any of these rights, please contact us at info@barrowhouse.ie.


How to Complain to the Data Protection Commission
If you have concerns about how we handle your personal data, you can lodge a complaint with the Irish Data Protection Commission (DPC). The DPC can be contacted as follows:
 

  • Website: www.dataprotection.ie

  • Telephone: +353 (0)57 868 4800 or +353 (0)761 104 800

  • Post:
    Data Protection Commission
    21 Fitzwilliam Square South
    Dublin 2
    D02 RD28
    Ireland


We encourage you to contact us first to address your concerns directly.


Contacting Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at info@barrowhouse.ie.


Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be communicated via email or by posting the updated policy on our website.


Effective Date
This privacy policy is effective as of December 2024.

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